Thanks for letting me know about this situation. I am still in the restaurant and will immediately follow up on your feedback which I appreciate.
I am so sorry that it was not a more pleasant experience. The bartender should be happy it was a busy night!
I would love to send you a gift certificate to make up for this. What is the best address to use?
Can't handle it better than that. Brinker must do a good job of incentivizing its restaurant managers to act like owners.